Brisbane City Council is delivering the turn-up-and-go Brisbane Metro, a new fleet of electric, high‑capacity vehicles.
We’ve developed this video to highlight the on-board accessibility and customer features, to support you to travel with confidence.
If you’re boarding this vehicle for the first time, there are a number of key things you need to know.
The metros are 24.4 metres long, approximately double the length of a standard bus.
There are 3 customer compartments, with all-door boarding available at the first, middle and rear compartments.
For customers with wheelchairs, prams or personal mobility devices, 3 large mobility bays are located in the first compartment.
There is also a separated driver cabin, just before the first compartment. This means how you communicate with a driver is different to a regular bus.
To catch a metro, you will still need to hail the service or use the help phone on the platform to request the service.
Once the vehicle stops at the platform, all doors will open. Please wait until other customers have exited the vehicle before boarding, and then tapping on with your go card.
Customers with mobility requirements are encouraged to board at the first compartment door. It’s important to note, customers with a pram or mobility device will not be able to move between compartments.
All metro vehicles feature an automatic ramp in the first compartment, which can be deployed upon request.
To request the ramp, press the blue ramp request button located on the left panel of the first compartment door.
Once the ramp is requested, an audio announcement will alert you to move back, to allow the ramp to be deployed.
“Ramp requested, please move back. Ramp is being deployed.”
Before the ramp is deployed, the metro will lower – allowing for smoother boarding.
Once the ramp is fully extended, the doors will open, allowing you to board the metro.
All vehicles are fitted with a manual ramp. If your preference is to board using a manual ramp, please use the help phone on the platform. If you are on board the metro, you can use a help point to communicate directly to the driver to request the manual ramp.
The metro vehicles can comfortably carry 150 customers. There are 64 seats on board and space for standing room.
Handrails and grab rails are positioned around seating and standing areas.
The first compartment has 3 large mobility bay areas, with 8 blue flip-seats. There is also a number of support features, including railings, padded back rests and passive restraint handles.
Throughout the vehicle, there are 10 red priority seats and 46 blue seats, including a combination of floor level and raised seats.
The vehicle has a low floor design with ground level LED lighting from front to rear to support customers as they move through the vehicle.
There are 6 large screens located throughout the vehicle, with real-time journey information including next stop and arrival times. They will also display if the next stop or ramp request button has been activated.
There are 6 small LED screens throughout the vehicle, with scrolling next stop information.
Audio announcements will play throughout the journey to notify customers of the next stop.
Customers with hearing devices can connect to the on-board hearing loop throughout the vehicle.
All buttons and information signs include braille and tactile features.
To request the next stop, press the red next stop button.
Next stop buttons are located throughout the vehicle. When a next stop button is pressed, a beep sound will play.
Should you require the automatic ramp to exit the vehicle, press the blue ramp request button.
There are 4 automatic ramp request buttons located in the first compartment in each mobility bay and the red priority seats.
When a ramp request button is pressed, an audio announcement will confirm that the ramp will deploy at the next stop.
Should you require support during your journey, there are 6 help points located throughout the vehicle.
Help points include a two-way speaker and camera to provide direct communication between you and the driver. To call the driver, press the red button and hold for 3 seconds.
The 3 compartments are connected by 2 articulation points. You may stand in this area while the vehicle is moving.
We encourage you to take care in this area, as the floor of the articulation joint will rotate as the vehicle moves.
There are in-built USB charging points throughout the vehicle as well as on-board Wi-Fi for you to use.
We look forward to welcoming you on board.